Privacy Policy

Trailrun is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and safeguard your data in compliance with relevant privacy laws such as the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

1. Information We Collect
We collect personal information from you when you:

Create an account;
Place an order;
Subscribe to our newsletter or promotional emails;
Contact us for customer service.
The types of personal information we may collect include:

Contact Information: Name, email address, phone number, shipping address;
Order Information: Payment information, billing address, purchase history;
Technical Information: IP address, browser type, time of visit, and pages accessed;
Cookies: Information collected via cookies and similar technologies to enhance your browsing experience.

2. How We Use Your Information
The personal information we collect is used for the following purposes:

To process and fulfill your orders;
To communicate with you regarding your orders or inquiries;
To improve our website, products, and services;
To provide customer support;
To send marketing communications, with your consent;
To comply with legal obligations and prevent fraud.

3. Sharing Your Information
We do not sell your personal information. However, we may share your data with trusted third parties who assist us in operating our business, such as:

Payment processors;
Shipping providers;
IT and hosting service providers.
We may also disclose your information if required by law or in response to legal requests, or to protect the rights, property, or safety of our business, customers, or others.

4. Data Retention and Security
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. We implement appropriate security measures to safeguard your data from unauthorized access, alteration, or disclosure.

5. Your Rights
You have the right to:

Access the personal information we hold about you;
Request correction or deletion of your data;
Opt out of marketing communications;
Restrict or object to the processing of your personal information;
Request the transfer of your data to another provider (data portability).
If you wish to exercise any of these rights, please contact us at the details provided below.

6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience, personalize content, and analyze website traffic. You can control cookie preferences through your browser settings. However, disabling cookies may affect the functionality of certain parts of our website.

7. Children's Privacy
Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently gathered data from a child, we will take steps to delete it.

8. International Data Transfers
As a global company, we may transfer your personal information to countries outside of the European Economic Area (EEA) and the United States. We ensure that such transfers comply with applicable data protection laws and that your information is protected to the same standard.

9. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated revision date.

10. Contact Us
If you have any questions about this Privacy Policy or your personal information, please contact us at: info@trailrunpets.com .