Frequently Asked Questions (FAQ)

1) How does the buying process work?

Shopping at Trailrun is straightforward. Browse our handcrafted products, check the descriptions, and use the provided sizing guide to find the perfect fit for your dog. Add your items to the cart and proceed to checkout. We’ll handle the rest, we will begin processing your order the day after we receive it, including quality checking and sending it to a cross-border logistics company to arrange for delivery..

2) How do Trailrun braces benefit my dog?

Our braces are scientifically designed using over 20 years of orthopedic and traditional Chinese medical expertise. The braces provide targeted support to improve joint alignment, increase blood flow, reduce inflammation, and promote healing. By combining these principles, our products help speed up recovery and improve mobility.

3) Which size do I need?

Each product includes a detailed sizing guide. Use a measuring tape to find the right size based on your dog’s specific needs.

4) How long does shipping take?

Orders are usually processed the next day after they are placed, including quality inspection and delivery to cross-border logistics companies. After shipment, your package will usually arrive via cross-border air delivery within 3-10 working days.

5) Where are the products manufactured?

All our products are handmade in China, leveraging decades of experience in orthopedic care and rehabilitation. Our products are designed using a combination of advanced technology and traditional Chinese techniques, making them some of the most effective on the market.

6) Are you qualified to produce these products?

Yes. Our team has more than 20 years of experience in orthopedic care, drawing on traditional Chinese medicine and modern technology to create highly effective joint support products.

7) Do you offer products for other animals?

Currently, we specialize in products for dogs, but we plan to expand our range to include products for other animals in the future.

8) Have other questions?

Feel free to reach out to us at info@trailrunpets.com. We’re always happy to help!